No obligation. No sales pressure. We'll review your current IT setup, identify your biggest risks, and show you where you're overpaying or under-protected. If we're the right fit, you'll know it. If we're not, we'll tell you that too.
(613) 777-3462
Business hours: Mon–Fri, 8am–6pm ET
info@techhorizonmsp.ca
Ottawa, Ontario, Canada
On-site within 90 minutes for most Ottawa-area clients
Prefer to pick a time? Use our scheduling link:
Schedule your free assessment →
We review your current IT setup — network, email, devices, backup, security. No intrusive scanning — just a conversation and a look at what you have.
We identify your biggest risks — security gaps, unprotected data, aging hardware, single points of failure. You get a clear picture of where you're vulnerable.
We show you where you might be overpaying — unused licenses, redundant tools, overpriced services. Sometimes the assessment pays for itself before you even sign up.
You get our honest recommendation — whether that's our services, a different provider, or just fixing a few things yourself. No pressure, no obligation.
We do this because the assessment creates trust. If we're the right fit for your business, you'll know it after 30 minutes. If we're not, we'll tell you that too — we'd rather lose a deal than take on a client we can't serve well.
Typically within 2–3 weeks of signing. Managed IT onboarding begins immediately with a full infrastructure audit — we document everything, deploy our monitoring tools, set up helpdesk access for your team, and establish security baselines. We coordinate the timing around your schedule to minimize disruption.
Our managed IT plans are month-to-month with a 30-day cancellation notice. No long-term lock-in — we believe you should stay because you're happy with the service, not because you're trapped in a contract. One-time projects have their own scope and terms, agreed upfront before any work begins.
Call our main number and follow the emergency prompt. We have an emergency callback process for urgent issues outside business hours. Standard tier clients get emergency callback; Premium tier clients get 4-hour emergency onsite response. We're honest that we don't have a 24/7 NOC — but we will respond to real emergencies.
Not necessarily. We can start with a one-time project (a migration, an audit, a network refresh) while you keep your existing IT provider. Many clients transition to our full managed IT plan when their current contract expires. We're flexible and will never pressure you to switch immediately.
Absolutely — small teams are often where we make the biggest impact. When you have 5 people, one hour of manual IT troubleshooting per person per day is 25 hours of capacity lost every week. Our smallest clients are solo practitioners and teams of 3–5. We scope and price everything to fit businesses your size.
Our primary focus is Ottawa and the surrounding area — Gatineau, Kanata, Orleans, Gloucester, and the broader Ottawa-Gatineau region. We do work with clients across Ontario and North America for remote-managed IT and one-time projects. For on-site-intensive work, we stick to the Ottawa area.