IT Support for Ottawa Dental Clinics

Your practice depends on imaging software, patient records, and PHIPA-compliant systems. We keep everything running securely so your front desk and dental chairs never skip a beat.

Industry Challenges

Your Industry's IT Challenges

🔒 PHIPA Compliance

Patient health records are regulated under PHIPA. Improper storage, access, or backup of electronic health records can mean fines and license issues.

🏥 Imaging Software Downtime

When your digital X-ray or intraoral imaging system goes down, your chairs go dark. Appointments get cancelled, patients leave, and revenue is lost.

🏢 Multi-Site Complexity

Managing IT across multiple clinic locations — each with its own network, devices, and patient data — creates security gaps and support headaches.

📱 Front Desk Bottlenecks

When the practice management software is slow or the phone system drops calls, your front desk can't schedule patients or process insurance efficiently.

Our Solutions

How We Help

🛡️

PHIPA-Aligned Security

We design your IT infrastructure to align with PHIPA requirements — encrypted data storage, access controls, audit logs, and secure backup of patient records.

📊

Practice Management Support

We support your dental practice management software (Dentrix, AbelDent, Exan, etc.) and keep the underlying infrastructure fast and reliable.

🌐

Multi-Site Networking

We connect your clinic locations with secure VPN, standardized network configurations, and centralized monitoring — so every site runs the same way.

📞

3CX Phone System Management

We manage your 3CX phone system — extensions, voicemail, call routing — so your front desk never misses a patient call.

🔒 PHIPA Compliance for Electronic Health Records

We align your IT systems with PHIPA requirements for electronic health records: encryption at rest and in transit, role-based access controls, audit logging, and tested backup with documented recovery procedures.

Real-World Example

Here's What We'd Do

3-Location Dental Practice with 25 Staff Across Ottawa

We'd start with a network assessment at all three sites, standardizing firewall configs and Wi-Fi security. We'd deploy encrypted backup for all patient data with PHIPA-compliant retention. We'd set up proactive monitoring on your practice management and imaging systems at each location. Your front desk staff would get business-hours helpdesk support for any IT issue. We'd also manage your 3CX phone system across all sites. Monthly cost: ~$4,725/month at the Standard tier ($189 × 25 users).

Book Your Free IT Assessment

Find out how Tech Horizon MSP can keep your dental clinic's IT running securely and compliantly.

Book a Free IT Assessment