IT Support for Ottawa Retail & Multi-Location Businesses

POS systems, Wi-Fi, multi-site networks, and phone systems — when any of them go down, you lose sales. We keep every location connected and your revenue flowing.

Industry Challenges

Your Industry's IT Challenges

🏷️ POS Downtime = Lost Sales

When your point-of-sale system goes down, transactions stop. Every minute of downtime is lost revenue — and frustrated customers who may not come back.

🏢 Multi-Site IT Headaches

Managing different networks, devices, and phone systems across 3, 5, or 10 locations is complex. Inconsistent setups mean security gaps and support delays.

📶 Wi-Fi That Doesn't Work

Customer Wi-Fi and staff Wi-Fi need to be fast, separate, and secure. A bad Wi-Fi experience reflects poorly on your brand.

📞 Phone System Failures

If customers can't reach your store, they go somewhere else. Unreliable phone systems cost you sales every day.

Our Solutions

How We Help

📊

POS Infrastructure Support

We support the network and devices that your POS system runs on — keeping your transactions flowing and your sales data secure.

🌐

Multi-Site Networking

We standardize your network setup across all locations — same firewall rules, same Wi-Fi configs, same security — and monitor them centrally.

📶

Secure Wi-Fi Setup

We configure separate guest and staff Wi-Fi networks at each location — fast, secure, and properly isolated.

📞

3CX Phone System Management

We manage your 3CX phone system across all sites — extensions, call routing, voicemail, and auto-attendant — so customers always reach the right store.

💳 PCI-DSS Compliance for Payment Data

We help align your IT systems with PCI-DSS requirements for payment card data — including network segmentation, firewall configuration, and secure Wi-Fi to protect customer payment information.

Real-World Example

Here's What We'd Do

5-Location Retail Chain with 30 Staff Across Ottawa

We'd start by auditing and standardizing the network at all five locations — same firewall, same Wi-Fi, same security policies. We'd set up centralized monitoring so we can see issues at any site in real time. We'd configure your 3CX phone system with auto-attendant and call routing for each store. We'd deploy endpoint protection on all POS and back-office devices. Monthly cost: ~$3,870/month at the Standard tier ($129 × 30 users on Basic for front-line staff, $189 × for management).

Book Your Free IT Assessment

Find out how Tech Horizon MSP can keep every location of your retail business connected and selling.

Book a Free IT Assessment